Why can't I log in to the CommSec app?

There could be a number of reasons why you are unable to log in to the CommSec app.

Here are some common troubleshooting ideas...

Compatibility issues

Our mobile app is compatible with iPhone & iPad devices operating iOS 12 or later and Android Smartphones operating 5.0 or later. Please make sure you have the latest version of our app installed - you can check this by visiting the App or Play Store on your phone.

Please make sure JavaScript has been enabled in your phone's web browser settings.

Entering the wrong Client ID

To log in to the CommSec app, you’ll need to enter your CommSec Client ID. This is the same Client ID you use to log in to the CommSec website, and if you can’t remember it, you can retrieve it online. (If you’re a CommBank customer, you may also have a NetBank ID – this is different to your CommSec Client ID.)

The last Client ID used on the app is automatically saved. If you need to use a different Client ID, tap ”Switch user” on the login screen.

Entering the wrong login password

If you can’t remember your password, here’s how to reset it:

  1. Click on "Forgot?" located in the password box on the CommSec app login screen
  2. Enter your Client ID and mobile number
  3. Follow the prompts to get your SMS Security Code
  4. A security code will be sent to your mobile phone via SMS
  5. Enter the security code and click “Proceed” to create a new login password

What about PIN or biometric login?

If you have enabled PIN or biometric login on the CommSec app but you’re having trouble logging in, you can go back to using your password instead. Just tap “Login with password” on the login screen.

Still stuck?

If you are still unable to log in to the mobile app, you can contact us.



This site is directed and available to and for the benefit of Australian residents only. © Commonwealth Securities Limited ABN 60 067 254 399 AFSL 238814 ("CommSec") is a wholly owned, but non guaranteed, subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945 and both entities are incorporated in Australia with limited liability.

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