Yes, you will be notified with opportunities to share your feedback.

There are several ways we will reach out to participants to request feedback, such as via email or a pop-up message on the CommSec website or app. Participants may receive a follow-up phone call or video conference. 

There is no obligation to provide feedback, and you can decide how often you’d like to participate. 

You could share your feedback in a variety of ways, including: 

• Surveys or quick polls 
• Interviews or focus groups (online or in-person) 
• Testing new platform features or services 
• Diary studies by regularly recording your experience on CommSec platforms, products and services, or investing more generally. 

You can choose what types of feedback you would like to provide. For example, to participate in surveys but choose not to participate in interviews. 

Different feedback types vary in time required. We will communicate the time required and due date for longer activities in the invitation to participate, so you know what to expect.  

Some typical time frames for each activity are as follows:

• Poll: 1 minute or less 
• Quick survey: 5 minutes or less
• In-depth survey: 5-10 minutes 
• Website or mobile app prototype online review: 10-20 minutes 
• Interview or focus group: 45-90 minutes
• Week-long diary study: 10 minutes per day for five days (50 minutes)
• Month-long diary study: 10 minutes per week for a month (40-50 minutes) 

You will be invited to provide feedback on topics that are relevant to you, based on the responses you provide when signing up for the panel. Some examples include: 

• Being new to investing vs. being a more experienced investor 
• Investing in Australian equities vs. International equities 
• Trading occasionally vs. trading frequently 

Feedback topics will relate to CommSec and/or investing more generally. Some examples include: 

• Testing and providing feedback about a potential new feature 
• Reviewing and providing feedback about a potential new service 
• Sharing your investment preferences or goals 

In most cases, you will be asked to provide feedback online, so you’ll need a computer or mobile device with access to the internet. 

If there are additional requirements, we'll let you know before you participate so you can decide if you are interested and are able to meet the requirements. 

Additional requirements could include: 

• Joining a CommSec researcher for an in-person interview (Sydney-based panel participants)  
• Using videoconferencing software and your device’s camera and microphone to participate in a remote interview 

To change your email address, contact us at CommSecResearch@cba.com.au  

Customer Feedback panel membership

You can opt out of the panel at any time by clicking here