Why doesn't anything happen when I click 'Launch CommSecIRESS'?

If you can't launch CommSecIRESS, follow the steps below to rectify the issue.

Step 1: Add an exception to your pop-up blocker

Your pop-up blocker may be preventing CommSecIRESS from launching. Select your browser below and follow the steps to add an exception to your pop-up blocker settings to allow the CommSec website to display pop-ups.

Microsoft Internet Explorer

  1. Open Google Chrome
  2. Click the Settings Icon then select Options
  3. Click Under the Hood/bonnet and select Content Settings
  4. Select Pop-ups then Manage exceptions
  5. Click Add and enter the pattern 'comsec.com.au' then click OK or press 'enter'

Google Chrome

  1. Open Google Chrome
  2. Click the Settings Icon then select Options
  3. Click Under the Hood/bonnet and select Content Settings
  4. Select Pop-ups then Manage exceptions
  5. Click Add and enter the pattern 'comsec.com.au' then click OK or press 'enter'

Apple Safari (Mac OS X 10.6.5 onwards)

It is not possible to add an exception to the pop-up blocker in Safari, so you need to disable the pop-up blocker instead.

  1. Open Safari
  2. Click on the Safari menu and select Preferences
  3. Click on the Security tab
  4. Disable the option Block pop-up windows

If you have a third party pop-up blocker (such as Google toolbar) installed on your computer, you need to add an exception to allow the CommSec website to display pop-ups.

Step 2: Set up optimal security and privacy settings for Internet Explorer

If your security and privacy settings in Internet Explorer are set too high, this may restrict CommSecIRESS from launching. For instructions on optimal settings for Internet Explorer, click here.

 

Disclaimer

This site is directed and available to and for the benefit of Australian residents only. © Commonwealth Securities Limited ABN 60 067 254 399 AFSL 238814 ("CommSec") is a wholly owned, but non guaranteed, subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945 and both entities are incorporated in Australia with limited liability.

By clicking on the "Download the CommSec App" buttons above, you will be directed to itunes.apple.com or play.google.com. These sites are not affiliated with CommSec and may offer a different Privacy Policy and level of security.

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