Help & FAQs

If you can't launch CommSecIRESS, follow the steps below to rectify the issue.

Your pop-up blocker may be preventing CommSecIRESS from launching. Select your browser below and follow the steps to add an exception to your pop-up blocker settings to allow the CommSec website to display pop-ups.

Microsoft Edge

1. Open Microsoft Edge
2. Click the Settings Icon and then select 'Settings'
3. Select 'Cookies and Site Permissions'
4. Select 'Pop-ups and Redirects'
5. Click 'Add' in the "Allow" Section
6. Enter the pattern 'comsec.com.au' then click 'Add' or press 'enter'

Google Chrome

1. Open Google Chrome
2. Click the Settings Icon (three horizontal dots on the top right-hand corner), then click 'Settings'
3. Click 'Privacy and Security'
4. Select 'Site Settings'
5. Click 'Pop-ups and Redirects'
6. Click 'Add' in the "Allowed to send pop-ups and use redirects" section
7. Enter pattern 'comsec.com.au' and click 'Add'

Apple Safari (Mac OS X 10.6.5 onwards)

It is not possible to add an exception to the pop-up blocker in Safari, so you need to disable the pop-up blocker instead.

1. Open Safari
2. Click on the Safari menu and select 'Preferences'
3. Click on the 'Security' tab
4. Disable the option block pop-up windows