Important CommSec customer messages and self-service tips

Updates on CommSec service changes and self-service tips to get the most out of your account

CommSec's trading hours over the Easter break

From all of us at CommSec, we hope you enjoy the Easter break. Please note that the Australian Securities Exchange will be closed for trading and settlement on the upcoming public holidays:

  • Good Friday - Friday 10 April 2020
  • Easter Monday - Monday 13 April 2020

Our call centre will also be impacted - please find our opening hours below:

CommSec equities - 13 15 19 | Margin lending - 13 17 09 | ETOs* - 1800 245 698

10 April

Closed

13 April 

Closed

International trading – 1300 361 170, +61 2 9115 1531

Closed from 6:15am (Sydney time) on 10 April until 8am (Sydney time) on 13 April.

We apologise for any inconvenience caused. Thank you for your support of CommSec.

* Exchange Traded Options.

Service Updates

CommSec Update

Contact Centre Wait Times

Due to unprecedented market activity, the CommSec Contact Centres are receiving high call & email volumes and wait times are much longer than usual. To avoid waiting, the majority of your enquiries can be addressed directly through the CommSec Website or App. Refer to the Self Service tips for some helpful links. You can also refer to our comprehensive FAQ section.

What is the status of my application?

Domestic and International applications can take up to fifteen working days to process, due to current application volumes. We will contact you directly if any additional information is required to complete the processing of your application. There is no need to call in the meantime and we thank you for your patience. 
 

Temporary Changes to Margin Loans & Options Applications

Due to the higher than expected volumes, we will no longer be accepting new Options and Margin Lending applications or Margin Lending credit limit increase requests. This will allow us to prioritise the processing of existing customer applications. These changes will continue to be reviewed and are temporary in nature.
 

Be Aware of Fraudulent Customer Communications

CommSec advises customers to be aware of emails, phone calls and SMS text messages from deceptive and unknown sources posing as CommSec and requesting your account details. CommSec does not send emails requesting you to confirm, update or disclose your confidential information.

For further information visit:  https://www.commsec.com.au/support/frequently-asked-questions/614.html

Self-service Tips

How do I retrieve my Client and ID and Password

If it has been a while since you used your CommSec account and you cannot remember your CommSec Client ID or password, you can retrieve these easily through the website:

Retrieve your Client ID

Reset your Password

If you are a NetBank customer, you can also log into NetBank and toggle over to CommSec by clicking on the button in the top left corner. More info

How do I manage my account details?

If your account is already set up, you can access our online Service Centre via the CommSec App or under the Support tab on our website. The Service Centre gives you an easy and secure way to manage most of your account needs. This includes checking the status of additional product applications and updating your details such as your email address or bank details.
 

How can I check my settlement account?

Need to check the bank account you have linked for settlement? Simply login to the CommSec website and click on the Portfolio Tab. You will find your linked settlement account number under your CommSec trading account number. To update your settlement account click Support and select Change of settlement account from the Service Request section, located in the centre of the page.
 

When do I need to pay for shares that I have bought?

Settlement occurs two business days after execution of a trade (known as T+2). On this day, it is important that funds are clear and available by 8am in the linked settlement account to avoid a $100 late settlement fee and/or the forced sale of your shares. For example, if you purchased shares on Monday 2 March, you need to have funds available in your linked settlement account by 8am on Wednesday 4 March.

I have an overdue settlement what do I do? Or your trade has been stopped because a deposit is required?

If you have received an email or SMS about your trade settlement being overdue OR your trade has been stopped because a deposit is required, all you need to do is transfer sufficient funds into your account. Here are some easy steps that can be done online.

  1. Transfer funds into your linked CommSec CDIA bank account
  2. Use BPAY to transfer funds: Your Biller Code and Reference Number can be found by logging in to CommSec, navigating to Portfolio then Accounts, selecting the appropriate trading account, and scrolling to the bottom of the page.
     

How can I get a stock price?

It’s quick and easy to get a quote online. Simply login to your account and use our stock quote search tool at the top of the website. You can also use the CommSec App and select “Get a Quote” from the ‘More’ menu.


How can I download a portfolio statement as proof of holdings (e.g. to provide to Centrelink, accountant or bank)?

You can easily view and download a snapshot of your investment portfolio in PDF and CSV format. Click this FAQ to show you how.

 

How do I place a trade?

If you are a first time investor, make sure to visit our Education Centre as it has lots of useful information and tips to help you started.
 

How do I confirm my trade has been placed?

Not sure if your trade has gone through? You should receive a confirmation note outlining the details of your trade. If you are still unsure, you can check whether any recent orders have executed by logging in to our website and clicking the Trading tab, then select Managed Orders, and view Executed orders.
 

What are CommSec’s fees and charges?

For CommSec brokerage fees and charges rates, click here

Get more from your account

Building your investment portfolio is just like building anything — you need the right tools for the job. CommSec’s great range of research and trading tools offers you just that.

Here’s a handy list of some of the tools and resources available as part of your CommSec account to get you investing online with confidence.

Quotes page

Get live stock prices and market data related to companies you might be looking to invest in, all from the one location.

Newsfeed

Get the latest updates specific to the shares you hold, all in one place. Includes updates such as upcoming dividends, recent announcements, recommendation changes and more.

Watchlists

A customisable list that you can create to keep track of stocks you’re interested in.

Education Centre

Learn about the sharemarket, how and what to invest in and tips for getting the most out of the CommSec platform.

CommSec Mobile app

Monitor your stocks on the go and manage your portfolio anywhere, anytime. Receive up to the minute market news and get alerts for significant stock events.

Disclaimer:

Commonwealth Securities Limited ABN 60 067 254 399, AFSL 238814 (CommSec) is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 and a Participant of the ASX Group and Chi-X Australia. Both entities are incorporated in Australia with limited liability.

This information is not advice and has been prepared without taking account of the objectives, financial or taxation situation or needs of any particular individual. For this reason, any individual should, before acting on this information, consider the appropriateness of the information, having regards to the individual's objectives, financial or taxation situation and needs, and, if necessary, seek appropriate professional advice.

 

Disclaimer

This site is directed and available to and for the benefit of Australian residents only. © Commonwealth Securities Limited ABN 60 067 254 399 AFSL 238814 ("CommSec") is a wholly owned, but non guaranteed, subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945 and both entities are incorporated in Australia with limited liability.

By clicking on the "Download the CommSec App" buttons above, you will be directed to itunes.apple.com or play.google.com. These sites are not affiliated with CommSec and may offer a different Privacy Policy and level of security.

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