Important information
We review our customer data as part of the ‘Know Your Customer’ requirements under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act). These requirements are designed to protect the community from money laundering and to protect you from potential fraud. We’ve noticed during our review processes that your personal details on file may be incomplete or incorrect.
Depending on your relationship with Commonwealth Bank, from time to time you may also receive communications directly from Commonwealth Bank about updating your details for your CommSec account(s). This is expected as part of our standard process. Read more here.
Next steps
You can update your personal details by following these steps.
Please complete the relevant CommSec KYC Form(s) and provide a certified copy of identification document(s).
1. KYC Forms
Your identification document(s) must be one of the following:
- One item of primary photographic identification (e.g. passport, Australian driver licence) OR
- Two items of non-photographic identification (e.g. birth certificate, Australian citizenship certificate) OR
- One item of non-photographic identification (as above) and one item of secondary identification (e.g. utility bill issued within the last three months, overseas driver’s licence)
You can view the full list of acceptable ID documents and certification guidelines here.
2. Source of Wealth and Funds Form
If you have been requested to complete a Source of Wealth and Funds form, please complete this form and return it to us alongside your relevant KYC forms.
If you have not been requested to complete a Source of Wealth and Funds form, please do not complete this form.
3. Returning your form(s)
You can return your form and identification documents to CommSec via post or email. Note: electronic signatures are not accepted.
Email: [email protected]
Post: CommSec, Locked Bag 22, Australia Square NSW 1215
If your name has changed, you can update your details by logging into the CommSec website and navigating to Settings > View or Edit details > Edit. Please ensure you can provide documentation, such as a certified copy of a Marriage Certificate or Change of Name document.
Any other account holders, listed authority to trade, or power of attorney/s will also be contacted, as their ability to use and access these accounts will also be affected.
All personal details will be treated in accordance with our Privacy Policy.
If you do not take action to update your personal details by the date referenced in the letter or email we sent you, your access and ability to trade on your account/s will be restricted until we are able to obtain the required details. Once you have provided the requested documents, please contact CommSec to reinstate your access and ability to trade on your accounts.
Contact us
If you have any questions or require assistance, please contact CommSec on 1300 811 052 (between 8am-6pm, Monday to Friday, Sydney time) or +61 2 8397 1211 if calling from overseas.