Why did I receive a letter?
We regularly review our customer data to help ensure it is kept as up-to-date as possible. We’ve noticed during our review processes that your personal details on file may be incomplete or incorrect. Our reviews are part of the ‘Know Your Customer’ requirements under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act). These requirements are designed to protect the community from money laundering and to protect you from potential fraud.
What do I need to do?
The process to update your personal details can be done with just a few steps, and you're able to do this securely from your home or office.
Please complete the relevant CommSec KYC Form(s) and provide a certified copy of identification document(s).
KYC Forms
Your identification document(s) must be one of the following:
- One item of primary photographic identification (e.g. passport, Australian driver licence) OR
- Two items of non-photographic identification (e.g. birth certificate, Australian citizenship certificate) OR
- One item of non-photographic identification (as above) and one item of secondary identification (e.g. utility bill issued within the last three months, overseas driver’s licence)
You can view the full list of acceptable ID documents and certification guidelines here.
You can return your form and identification documents to CommSec via post or email. Note: electronic signatures are not accepted.
Email: CommSecKYCRefresh@cba.com.au
Post: CommSec, Locked Bag 22, Australia Square NSW 1215
If your name has changed, you can update your details by logging into the CommSec website and navigating to Settings > View or Edit details > Edit. Please ensure you can provide documentation, such as a certified copy of a Marriage Certificate or Change of Name document.
Any other account holders, listed authority to trade, or power of attorney/s will also be contacted, as their ability to use and access these accounts will also be affected.
All personal details will be treated in accordance with our Privacy Policy.
What will happen if I don’t do anything?
Unfortunately, if you do not take action to update your personal details by the date referenced in the letter or email we sent you, your access and ability to trade on your account/s will be restricted until we are able to obtain the required details. Once you have provided the requested documents, please contact CommSec to reinstate your access and ability to trade on your accounts.
I’m not able to use any of the options above – what can I do?
We understand that people have unique circumstances that may not allow them to follow the process outlined above. Please contact CommSec on 13 15 19 between 8am – 6pm (Monday - Friday, Sydney time) and one of our team members will assist you.